Customer Service Representatives

Beth-1-150x150 Customer Service RepresentativesBeth Brown

Beth has worked in customer service for over thirty years; and over the past ten years has become an extremely valuable part of Middlesex County Animal Hospital’s front office staff as customer service representative manager. The combination of helping people and interacting with their pets suits Beth well as she has loved animals as far back as she is able to remember. She is a great client and patient advocate and truly enjoys her time spent with both. Beth was a lifelong Billerica resident until relocating a few towns over. She has two sons, Michael and Thomas. Unfortunately, Beth no longer has any pets but spends plenty of time with many of her four-legged friends while pet sitting. In her spare time, Beth enjoys cheering for the Red Sox and Patriots, reading, walking, and spending time with friends and family.

Kaitlyn Conway

Kaitlyn joined the Middlesex County Animal Hospital team in 2014 and has become a huge asset with her wealth of veterinary knowledge and her kind demeanor. The passion she has shown for her work over the years has earned her the title of Staff Mentor and Education Manager of the Customer Service Representatives. Previously she worked in the medical field for 8 years until she ultimately followed her true passion of working with animals. When outside of work, she spends all the time she can with her 3 year old daughter and 7 year old Pitbull “Boo Boo”. When she finds free time, she enjoys cooking and having an occasional glass of wine with good friends.

Meaghan Mercure

Meaghan originally joined our team as a part-timer but quickly converted to full-time. Although this is her first position in an animal hospital, she could not feel more at peace with this decision to change fields. Having a background in customer service and strong love for animals, this is the perfect fit for Meaghan. She has been a lifelong dog owner and considers herself a proud mother of humans and dogs alike. She has two lovely girls: a daughter and Pitbull/Catahoulla mix named Ginger. Outside of the office, she enjoys spending time outdoors camping or reading a book in the garden. When it comes time for the cooler weather, she loves to watch football and movies.

Tina Smith

Tina has been with Middlesex County Animal Hospital since early 2016. However, she came to us with extensive experience in customer service. Having been at her previous job for 24 years, her dedication and commitment to work ethic is tangible. Outside of work, Tina enjoys spending time with “Willy”, her 5 year old Greyhound, her husband Bill, daughter Melody, and son Owen. Tina is also a huge Boston Bruins fan, and enjoys eating any and all chocolate!

JackJack-150x150 Customer Service Representatives

Jack came to us approximately 10 years ago. He had been living in a junkyard and the Billerica Cat Care Coalition trapped him because he had a badly infected tail that needed to be amputated.  Dr. Heckerling performed the surgery and Jack never left us.  Jack enjoys sitting or sleeping up front most of the day and is usually a good boy.  Sometimes he can be quite naughty.  He enjoys indulging in cat nip occasionally and is on a special diet because of his pancreatitis.  He is not pleased because he can no longer have cat treats and clients often mistake him for a girl.  He is one of our most tenured employees and his dedication to client satisfaction is a true asset to the hospital.


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